Automotive Customer Service/Front Counter Sales

Take Ten Tire and Lube in Ponca City currently has an exciting opportunity available for Customer Service/Front Counter Sales.
You must be energetice and team oriented, as well as understanding the importance of being the face of the company.
Experience in automotive repair and mainteance and/or tire sales and maintenance experience is a definite plus.
This job is demanding and competitive, requiring someone with an upbeat attitude, positive outlook, and sincere customer service.
The focus of the position is to satisfy customer and vehicle related problems, meeting predetermined services sales objectives, and throughly and accurately perform designated administrative activities.
Essential Functions * Promptly meet and greet every service customer in a friendly and courteous manner.
* Listen to customers' reason(s) for bringing their vehicle to the service department.
* Offer logical diagnostic services or repairs to satisfy the customers' concerns.
* Provide accurate estimates for all the services or repairs recommended.
* Maintain communication with the technicians and shop foreman regarding job status changes.
* Handle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not further aggravate problems.
* Make policy adjustments within the guidelines and budgets established by management.
* Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry.
* Write and complete work orders, explain to the customer work done, and collect payments.
* Strive to make sure that every customer is very satisfied with the level of service offered by the shop.
* Provide superior customer service at all times.
* Make yourself available for and complete all required and additional training offered by the Company.
* Perform other duties as required by management.
* Adhere at all times to company policies and legal regulations while conducting business.
Job Type: Full-time Pay: $14.
00 - $16.
00 per hour Expected hours: 40 – 45 per week Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Experience level: * 1 year Schedule: * 8 hour shift * Monday to Friday * Weekends as needed Supplemental pay types: * Commission pay Experience: * Customer service: 3 years (Required) * Automotive service: 1 year (Preferred) Work Location: In person