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Posted : Wednesday, December 27, 2023 05:45 PM
*\*\*\*\*\*In order to be considered, please stop by and fill out a paper application at our front desk.
Please do not call the hotel as this ties up our phone lines and time assisting guests.
\*\*\*\*\** *Hotels are open 24/7.
We do not close down for weekends or Holidays.
In order to be considered, you must be available on weekends and Holidays.
* We have positions available for Morning shifts, Afternoon Shifts, and / or Overnight Shifts.
Please mark availablity on paper application.
*What will I be doing?* *The Front Desk Agent acts as the face of the hotel and represents the hotel to the guest throughout all stages of the guest's stay.
* *They provide the guests with the first impression of a hotel as well as the final goodbye upon departure.
* *Front Desk Agent’s have responsibilities that range from checking the guests in/out, reporting any problems/needs to maintenance, making reservations and collecting payment.
* *Responsibilities and Duties* *Responsibilities:* * *Registers guests and assigns rooms.
Accommodates special requests whenever possible.
* * *Thoroughly understands and adheres to proper credit and cash-handling policies and procedures.
* * *Knows room locations, types of rooms available, and room rates.
* * *Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
* * *Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
* * *Possesses a working knowledge of the reservations procedures.
Takes same day reservations and future reservations.
* * *Processes guest check-outs.
* * *Reads and writes any information in the daily log.
Is aware of daily activities taking place in the hotel.
* * *Knows all safety and emergency procedures.
Is aware of accident prevention policies.
* * *Maintains the cleanliness and neatness of the front desk area.
* *Must be available to work weekends and holidays.
* *What are we looking for?* *GROOMING* All team members must maintain a neat, clean and well-groomed appearance as specified in specific hotel standards.
Provided uniforms must be worn for each shift.
*SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY* The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
* Ability to arrive to work on time and when scheduled.
* Ability to communicate effectively with guests and team members verbally or in written form.
* Ability to learn, follow and enforce standards and policies.
* Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
Since being founded in 1919, Hilton has been a leader in the hospitality industry.
Today, Hilton remains a beacon of innovation, quality, and success.
This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability *What will it be like to work for Hilton?* Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .
Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all! *What benefits will I receive?* * Your benefits will include a competitive starting wage.
You will have access to our unique benefits such as the Team Member and Family Travel Program after 30 days, which provides reduced hotel room rates at many of our hotels for you and your family.
Job Types: Full-time, Part-time Pay: From $10.
00 per hour Expected hours: 16 – 40 per week Benefits: * Employee discount Schedule: * 8 hour shift * Day shift * Evening shift * Night shift Work Location: In person
Please do not call the hotel as this ties up our phone lines and time assisting guests.
\*\*\*\*\** *Hotels are open 24/7.
We do not close down for weekends or Holidays.
In order to be considered, you must be available on weekends and Holidays.
* We have positions available for Morning shifts, Afternoon Shifts, and / or Overnight Shifts.
Please mark availablity on paper application.
*What will I be doing?* *The Front Desk Agent acts as the face of the hotel and represents the hotel to the guest throughout all stages of the guest's stay.
* *They provide the guests with the first impression of a hotel as well as the final goodbye upon departure.
* *Front Desk Agent’s have responsibilities that range from checking the guests in/out, reporting any problems/needs to maintenance, making reservations and collecting payment.
* *Responsibilities and Duties* *Responsibilities:* * *Registers guests and assigns rooms.
Accommodates special requests whenever possible.
* * *Thoroughly understands and adheres to proper credit and cash-handling policies and procedures.
* * *Knows room locations, types of rooms available, and room rates.
* * *Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
* * *Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
* * *Possesses a working knowledge of the reservations procedures.
Takes same day reservations and future reservations.
* * *Processes guest check-outs.
* * *Reads and writes any information in the daily log.
Is aware of daily activities taking place in the hotel.
* * *Knows all safety and emergency procedures.
Is aware of accident prevention policies.
* * *Maintains the cleanliness and neatness of the front desk area.
* *Must be available to work weekends and holidays.
* *What are we looking for?* *GROOMING* All team members must maintain a neat, clean and well-groomed appearance as specified in specific hotel standards.
Provided uniforms must be worn for each shift.
*SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY* The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
* Ability to arrive to work on time and when scheduled.
* Ability to communicate effectively with guests and team members verbally or in written form.
* Ability to learn, follow and enforce standards and policies.
* Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
Since being founded in 1919, Hilton has been a leader in the hospitality industry.
Today, Hilton remains a beacon of innovation, quality, and success.
This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability *What will it be like to work for Hilton?* Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .
Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all! *What benefits will I receive?* * Your benefits will include a competitive starting wage.
You will have access to our unique benefits such as the Team Member and Family Travel Program after 30 days, which provides reduced hotel room rates at many of our hotels for you and your family.
Job Types: Full-time, Part-time Pay: From $10.
00 per hour Expected hours: 16 – 40 per week Benefits: * Employee discount Schedule: * 8 hour shift * Day shift * Evening shift * Night shift Work Location: In person
• Phone : NA
• Location : 2805 North 14th Street, Ponca City, OK
• Post ID: 9064422176
