Merchant Services Specialist

Position Details Req ID: req17404 Position Title: Merchant Services Specialist Position Type: Staff Full-Time Position Number: AS9435 OSU Campus: Stillwater Department: Fin Op Risk Compliance & Efficiency Location Address: Oklahoma State University Stillwater, Oklahoma, 74078 United States Hiring Supervisor: John Smith Hiring Range (Contingent upon available funding): 15.
30 - 20.
70, Hourly Work Schedule: 8-5 Monday-Friday Faculty Appt Period: Job Summary: Merchant Services, within the office of Finance Operational Risk, Compliance, and Efficiency is hiring a Merchant Services Specialist.
The successful candidate will serve as a point of contact for university departments and merchant service providers for OSU merchant service activity.
Excellent communication skills, time management, computer skills, and consistent attention to detail are essential to this position.
The Merchant Services Specialist will: Manage day-to-day activity for merchant services, including but not limited to: Open new Merchant IDs (MIDs) for credit card processing.
Deploy new credit card devices/software and provide maintenance on existing devices.
Troubleshoot transactions questions or concerns.
Troubleshoot credit card device, gateway software and other merchant services related issues in a timely and professional manner.
Manage necessary paper work to maintain all MIDs, gateways, terminals and associated POS.
Provide customer support and training to all university merchants.
Process all monthly billing related to merchant departments, third party credit card companies and Service Providers.
Facilitate, monitor, review and train departments on credit card Chargeback/Dispute Processes.
Assist in the administration of OSU's centralized e-commerce solution Facilitate Business process review.
Consciously and consistently provide excellent customer service.
Stay up to date on PCI DSS releases and assist in OSU's compliance program.
Serve as a subject matter expert for payment methods at OSU.
Other duties as assigned by the Merchant Services Manager.
Special Instructions to Applicants Please submit a cover letter, resume, and list of professional references with your completed application.
Education & Experience Position Qualifications: Minimum Qualifications: High School/GED and two years of experience directly related to overseeing business operations or experience in the financial/merchant services industry.
Strong interpersonal skills, ability to communicate in a direct, positive manner that engages dialog and resolves differences.
Advanced user skills in Excel.
Strong analytical and critical thinking skills.
Ability to work independently; problem solve, take initiative, set priorities, and work multiple priorities efficiently and effectively.
Excellent written and verbal communication skills.
Ability to adapt to changing environments and learn new processes.
Ability to be flexible and organized.
Preferred Qualifications: Bachelor’s degree in accounting, business administration, finance, or a related field.
Knowledge of OSU financial systems and 3rd party applications in use at OSU (AIRS, OK Corral).
Relevant experience working at the institutional level of a large, complex organization.
Payment Card Industry Professional (PCIP) Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students.
To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates.
Offers of employment are contingent upon the successful completion of a background check.
The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification.
Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.
Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action.
Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions.
For more information, visit eeo.
okstate.
edu.