Collections Specialist

Responsibilities: - Contact individuals to collect on overdue accounts - Negotiate payment plans and settlements with customers - Update account information and maintain accurate records - Follow up on payment arrangements and ensure timely payments - Provide excellent customer service and address customer inquiries or concerns - Collaborate with team members to resolve complex billing issues - Utilize revenue cycle management techniques to maximize collections Qualifications: - Experience in account reconciliation and managing debits and credits - Excellent math skills for calculating payment amounts and negotiating settlements - Previous experience in collections preferred - Ability to handle difficult conversations with professionalism and empathy - Strong attention to detail and accuracy in record keeping - Effective communication skills, both verbal and written - Proficient in using computer systems and software for data entry and documentation Please note that this job description is not exhaustive, and additional duties may be assigned as needed.
Job Type: Full-time Pay: $10.
00 - $12.
00 per hour Weekly day range: * Monday to Friday Work setting: * Office Experience: * Microsoft Excel: 1 year (Preferred) * Customer service: 1 year (Preferred) Ability to Commute: * Ponca City, OK 74601 (Required) Ability to Relocate: * Ponca City, OK 74601: Relocate before starting work (Required) Work Location: In person