SUMMARY STATEMENT
Creates key relationships with Bank customers and prospective customers, and are responsible for making financial recommendations to address their needs.
Provides a range of banking services to individual customers with emphasis on personal finances, lending, and customer service.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Demonstrate passion by building and sharing knowledge of all retail bank products, services and specialty product lines.
Listen to and understand your customers’ needs in order to make appropriate recommendations, and engage with customers to present and cross sell products and solutions based on their financial needs.
Take responsibility of all functions related to opening and closing accounts, including assisting customers with the appropriate selection of accounts, performing research of customer accounts, and complying with BSA and CIP requirements.
Advise customers in order to select appropriate consumer loan products.
Maintain knowledge of loan policies and procedures, take applications and key into centralized loan system for underwriting, communicate decision to customer, and close and fund consumer loans.
Collaborate with other associates and lines of business to make referrals in order to meet and/or exceed designated individual and branch goals.
Maintain knowledge of all aspects of the teller line including processing transactions, balancing cash drawer and vault, and basic branch operations functions.
Adhere to all company compliance and guidelines.
Be knowledgeable of procedures and processes affecting the Universal Banker position.
Comply with all security and operations procedures including but not limited to, maintaining dual control functions and
records administration including completing various logs, reports.
Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
Performs other duties and responsibilities as assigned.
KNOWLEDGE, SKILLS & ABILITIES
Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations.
Ability to maintain simple written correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
EDUCATION AND/OR EXPERIENCE
High School diploma or equivalent
One-year customer service preferred
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