Digital Experience Officer

VISION: Transform the university through the power of generosity.
MISSION: Unite donor passions with university priorities to elevate the impact of OSU.
DEPARTMENT PURPOSE: Annual Giving exists to create a wide and deep pool of highly engaged donors to programs and units across OSU, helping donors discover their philanthropic passions and implementing strategic tactics and partnerships to aid donors in realizing their full philanthropic potential.
PRIMARY PURPOSE: Under the direction of the Director of Annual Giving, the Digital Experience Officer (DXO) will use a combination of digital channels (including video, texting, phone, social media, and virtual visits) to build relationships and solicit funds for OSU by providing constituents with concierge engagement experiences.
DXOs will focus exclusively on building relationships with donors and prospects, closing and stewarding leadership-level annual to mid-sized gifts ($1,000 to $24,999), and identifying new major gift leads.
The primary goal of this position is to build a pipeline of major and planned gift donors.
KEY AREAS OF FOCUS: Manage and build relationships with a rolling portfolio of 500 prospects and generate solicitation and engagement touchpoints at scale.
Establish a regular cadence of communication touchpoints using a variety of digital channels including social media platforms, email, texting, and video.
Create messaging which allows for widescale engagement of portfolio through multiple channels to inspire philanthropic giving.
Upgrade constituent’s regular giving to their OSU philanthropic passions.
Integrate DXO outreach with annual giving campaigns to align philanthropic messaging to include OSUF Development initiatives.
Hand off warm major, planned, and principal gift leads to appropriate colleagues for cultivation and solicitation.
Become an expert in university-wide engagement and giving opportunities to customize experiences for individual prospects.
Collaborate with unit colleagues to help align donors’ philanthropic interests with various priorities across campus.
Perform other duties as required or assigned.
GENERAL QUALIFICATIONS: Creative approach to strategically marketing to members of an assigned portfolio, at mass and at a one-to-one level.
Curiosity about the role and embracing innovative approaches to fundraising.
Ability to inspire and share stories of impact verbally and through visual mediums.
Demonstrated ability to build and maintain positive relationships and actively contribute as a member of working teams to achieve results.
Ability to work independently, problem-solve, take initiative, set priorities, and handle multiple projects efficiently and effectively.
Optimism, perseverance, a positive attitude, and a sense of humor.
Possess a customer/donor-centered mindset.
Preference will be given to candidates with strong OSU affiliation, prior development experience (including sales, call center experience, or volunteer/student ambassador experience), or a combination of the two.
Other duties as assigned JOB COMPETENCIES AND EXPERIENCE: Education & Certifications- Bachelor’s degree Experience- Knowledge of fundraising and development Knowledge of Oklahoma State University Experience in solicitation of gifts or sales Organizational Competencies- Effective Communication: Listens well and highly persuasive in communications; presents ideas in a manner which actively engages others; takes action to reduce communication barriers, diffuses conflict before it starts and works proactively to create and maintain effective communication across and within the organization; successfully carries out crucial conversations and encourages and coaches others to have crucial conversations to resolve conflict.
Execution & Initiative: Holds self-accountable for achieving standards of excellence and results for the organization; seeks out understanding of both donor needs and internal processes; continuously pursues improvement of the organization’s performance by enhancing business processes, systems, teams, facilities or equipment; takes charge in a crisis and effectively maneuvers through complex situations and makes tough decisions in a timely manner.
Teamwork/Interpersonal Skills: Demonstrates commitment to employee engagement and leverages programs and tools to build business plans and monitor progress; utilizes employee recognition and reward programs to celebrate individual and team success; looks for opportunities to create cross-functional teams that leverage employee strengths; proactively takes steps to retain colleagues as employees by building trust and developing their skills; builds relationships internally and externally and uses relationships to build consensus and create results; coaches others and is able to message appropriately, maintaining confidentiality; excels in maneuvering in a complex and political environment.
Problem Solving/Judgment: Understands and reinforces teams’ use of approved policies and procedures to ensure compliance; looks more broadly across multiple lines of business to identify opportunities and pro-actively solve problems and implement solutions; challenges assumptions, bases decisions on the right mixture of data analysis as well as wisdom and experience.
Adaptability/Flexibility: Partners with other colleagues to explore implications of shifting dynamics; communicates in an effort to engage team members and partners in change efforts, explaining the rationale, impacts and benefits of change both vertically and horizontally; involves others in planning and implementing change, keeping them informed of progress; leads with confidence during times of change; drives the implementation and acceptance of change in the workplace, including innovative solutions and alternative approaches for changing circumstances.
Courage & Conviction: Takes responsibility for team outcomes regardless of success and learns from all results; creates an environment where failure is seen as an opportunity for learning; practices ethical decision making and encourages the same in others; has the courage to hold others accountable for their actions and decisions.
Donor Centered: Ensures team understands the importance of donor-centered service in accordance with OSUF standards; explains difficult information while focused on the donor’s perspective and level of knowledge.
PHYSICAL REQUIREMENTS: Must use a computer terminal and view a computer screen for extended periods of time.
Must talk in person or by phone (frequently and sometimes for extended periods) to people on campus and across the country.
Must constantly use visual acuity to check printed and designed materials of various types.
Must be able to navigate within the OSU Foundation.
Typical office working conditions.